Terms And Conditions

Last Updated: May 12, 2026 | Effective Date: May 12, 2026

IMPORTANT — PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING ANY PRODUCTS OR SERVICES.

BY ACCESSING OR USING THIS WEBSITE, CREATING AN ACCOUNT, OR MAKING A PURCHASE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE, DO NOT USE THIS WEBSITE.

DISPUTE RESOLUTION NOTICE: EXCEPT WHERE PROHIBITED BY LAW, DISPUTES BETWEEN YOU AND TRU2U.HEALTH WILL BE RESOLVED THROUGH BINDING ARBITRATION ON AN INDIVIDUAL BASIS. BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS ACTION. SEE SECTION 20 FOR DETAILS AND OPT-OUT INSTRUCTIONS.

NOT A HEALTHCARE PROVIDER: TRU2U.HEALTH IS NOT A LICENSED HEALTHCARE PROVIDER, MEDICAL PRACTICE, OR PHARMACY. NOTHING ON THIS WEBSITE CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM IMMEDIATELY.

1. About Tru2u.health

Tru2u.health (“Tru2u,” “we,” “us,” or “our”) operates the website located at https://tru2u.health (the “Website” or “Platform”) and offers the following directly:

Skincare and dermatology products (non-prescription)
A proprietary supplement line

For telehealth consultations or weight loss programs, our Website will redirect you to an independent, licensed third-party partner CareValidate. When you are redirected to the Clinical Partner’s website, you leave Tru2u.health’s platform entirely. Any clinical consultation, prescription, or medically supervised program you engage in is provided solely by the Clinical Partner under their own terms, conditions, licenses, and policies — not by Tru2u.health.

Tru2u.health is incorporated and primarily operates in the State of Oregon. This Website is intended solely for users located within the United States. By accessing this Website from outside the United States, you do so at your own risk and are solely responsible for compliance with local laws. Tru2u.health makes no representation that the Website or its products are appropriate or legally available in any jurisdiction outside the United States.

2. Acceptance of These Terms

These Terms and Conditions (“Terms”) govern your access to and use of the Website, including any purchase of products or services.

By using the Website, you confirm that:

You are at least 18 years of age, or at least the age of majority in your jurisdiction of residence, whichever is higher;
You have read, understood, and agree to be bound by these Terms;
You have read and agree to our Privacy Policy, which is incorporated herein by reference; and
You are legally capable of entering into a binding contract.

If you are accessing or using the Website on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

We reserve the right to update or modify these Terms at any time. Changes become effective upon posting to the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

We reserve the right to modify or update these Terms at any time in our sole discretion. If we make material changes to these Terms, we may provide additional notice as required by applicable law, including by email, account notification, website banner, or other reasonable means prior to such changes becoming effective. Continued use of the Services following the effective date of updated Terms constitutes acceptance of the revised Terms, except where additional consent is required by law.

3. Our Products and Services

3.1 Skincare and Dermatology Products

We offer non-prescription skincare and dermatology products for purchase directly through the Website. These products are intended for general skincare use and do not require a prescription. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results may vary. Product descriptions are provided for informational purposes only.

If you have a known skin condition, allergy, or are pregnant or nursing, consult a licensed healthcare professional before using any skincare product.

3.2 Supplement Line

We offer a proprietary line of dietary supplements directly through the Website. Our supplements are not drugs and are not intended to diagnose, treat, cure, or prevent any disease. Dietary supplements are not evaluated or approved by the U.S. Food and Drug Administration (“FDA”) for efficacy or safety in the same manner as prescription drugs.

You should consult a licensed healthcare professional before using any dietary supplement, particularly if you have any medical conditions, are taking medications, are pregnant, nursing, or are under 18 years of age.

Individual results from supplement use may vary significantly. We make no guarantees as to the efficacy of any supplement for any particular purpose.

3.3 Referrals to Clinical Partner (Telehealth and Weight Loss)

If you are interested in telehealth consultations or medically supervised weight loss programs, our website will redirect you to our independent Clinical Partner, CareValidate.

Please note:

Tru2u.health does not provide, oversee, or control any telehealth, clinical, prescription, or weight loss services.
The Clinical Partner is a separate, independently licensed entity responsible for all clinical decisions, prescriptions, provider relationships, and applicable regulatory compliance.
Your use of the Clinical Partner’s services is governed entirely by the Clinical Partner’s own terms of service, privacy policy, and informed consent agreements.
Tru2u.health is not a party to any agreement between you and the Clinical Partner and has no liability for any clinical services, prescriptions, outcomes, or communications you receive from them.
You should review the Clinical Partner’s terms and privacy policy carefully before using their services.

3.4 Product Safety, Recalls, and Safety Notifications

NEW: Product Recall and Safety Notification Policy

Tru2u.health takes product safety seriously. If we become aware that any product sold through this Website is subject to a recall, FDA warning letter, safety alert, or other official regulatory action, we will:

Promptly notify affected customers via the email address associated with their account;
Provide instructions for returning or disposing of the affected product;
Issue appropriate refunds or replacements in accordance with applicable law and our Return Policy; and
Cooperate fully with any applicable regulatory agency investigation or enforcement action.

You agree to maintain a current and accurate email address in your account settings so that we can reach you in the event of a safety notification. Tru2u.health’s maximum liability arising from any product safety issue shall be governed by Section 13 of these Terms.

IMPORTANT: If you believe you have experienced an adverse health event related to any of our products, discontinue use immediately and consult a licensed healthcare professional. You may also report adverse events directly to the FDA at 1-800-FDA-1088 or through www.fda.gov/safety/medwatch.

4. Eligibility, Age Verification, and Account Registration

NEW: Age Verification Process

You must be at least 18 years of age to use this Website or make any purchase. We do not knowingly market to, collect information from, or sell to individuals under the age of 18. If you are under 18, do not use this Website.

To help ensure compliance with this age requirement, we may employ age verification measures at account registration or checkout, which may include requiring you to confirm your date of birth, submit to third-party age verification services, or provide other verification as we determine appropriate. Providing false information about your age constitutes a material breach of these Terms and may result in immediate account termination and cancellation of any outstanding orders, without refund.

Children under the age of 13 are not permitted to use the Services, and we do not knowingly collect, solicit, or maintain personal information from anyone under 13 years of age in accordance with the Children’s Online Privacy Protection Act (“COPPA”). If we become aware that personal information has been collected from a child under 13 without verified parental consent, we will take commercially reasonable steps to delete such information promptly. Parents or guardians who believe their child may have provided personal information to us may contact us to request review and deletion of that information.

To access certain features of the Website, including making purchases, you may be required to create an account.

You agree to:

Provide accurate, current, and complete information during registration, including your true date of birth;
Maintain and promptly update your account information to keep it accurate;
Keep your password confidential and not share it with any third party;
Notify us immediately at sales@tru2u.health if you become aware of any unauthorized use of your account; and
Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms or provided false information, including false information about your age.

5. Orders, Payments, Subscriptions, and Promotions

5.1 Orders and Pricing

All product orders are subject to availability. We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion.

In the event of a pricing error on the Website, we reserve the right to correct the error prior to order fulfillment. If your order has already been confirmed and a pricing error is later identified, we will notify you of the correct price and give you the opportunity to confirm the purchase at the correct price or cancel your order for a full refund.

We will not unilaterally charge you an amount greater than what was displayed at the time of your purchase confirmation without your affirmative consent.

Prices are displayed in U.S. dollars and are subject to change without prior notice.

You are responsible for any applicable sales tax, use tax, duties, customs fees, or other governmental charges associated with your purchase.

5.2 Payment

We accept major credit cards, debit cards, and other payment methods as displayed at checkout.

By providing your payment information, you represent and warrant that:

You are authorized to use the designated payment method; and
You authorize us to charge that payment method for all amounts due.

Payment processing is handled by third-party payment processors.

We do not store your full payment card information on our servers.

Your payment information is subject to the privacy policy and security practices of our payment processor(s).

If a payment is declined, we may attempt to process the charge again.

We are not responsible for any fees your bank or card issuer may assess.

5.3 Subscriptions and Cancellation

NEW: FTC Click-to-Cancel Compliance — Updated to comply with the FTC’s 2024 “Click-to-Cancel” Rule (16 CFR Part 425), effective 2025.

Certain products may be offered on an auto-renewing subscription basis.

If you purchase a subscription:

Your payment method will be charged automatically at the start of each subscription period (e.g., monthly) at the then-current subscription rate.

CANCELLATION

You may cancel your subscription at any time through your account settings by clicking the “Cancel Subscription” button, or by contacting us at sales@tru2u.health.

The cancellation mechanism is as easy to use as the method you used to subscribe.

We will send you a written confirmation of your cancellation (by email to the address on file) promptly after your cancellation is processed, confirming the date cancellation takes effect.

Cancellation takes effect at the end of the current billing period.

You will retain access to subscription benefits through the end of the paid period.

You must cancel before your next renewal date to avoid being charged for the next period.

We will send you a reminder notice at least 30 days before any renewal if the subscription fee has changed from what you originally agreed to pay.

We do not provide refunds for partially used subscription periods, except as required by applicable law.

We reserve the right to change subscription pricing upon at least 30 days’ advance notice to you, sent to the email address on file.

Continued use of the subscription after a price change takes effect constitutes acceptance of the new price.

You may cancel at any time prior to the price change taking effect to avoid the new pricing.

5.4 Promotions, Discount Codes, and Loyalty Programs

NEW: Promotions and Loyalty Terms

From time to time, we may offer discount codes, referral credits, promotional pricing, or loyalty reward programs (collectively, “Promotions”).

The following terms apply to all Promotions:

Promotions are subject to the specific terms and conditions stated at the time of offer, including any expiration date, minimum purchase requirement, product eligibility restrictions, or limit of one per customer.
Promotions have no cash value and may not be combined with other offers unless expressly stated.
Referral credits are awarded only upon completion of a qualifying purchase by the referred party and are subject to reversal if the qualifying purchase is returned or charged back.
We reserve the right to modify, suspend, or discontinue any Promotion at any time without notice, provided that any Promotion already redeemed will be honored.
Abuse of Promotions, including but not limited to creating multiple accounts to obtain additional credits or using automated means to generate referral codes, constitutes a violation of these Terms and may result in account termination and forfeiture of all credits.

5.5 Shipping and Delivery

We ship products within the United States to the address you provide at checkout.

Delivery times are estimates only and are not guaranteed.

Risk of loss or damage passes to you upon delivery to our shipping carrier.

We are not responsible for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:

Carrier delays
Weather events
Address errors provided by you

It is your responsibility to provide an accurate and complete shipping address.

We are not responsible for products delivered to an incorrect address you provided.

6. Returns and Refunds

Due to the nature of our skincare and supplement products (personal care items), we generally do not accept returns of opened or used products.

However, if you receive a product that is damaged, defective, or incorrect, please contact us within 14 days of receipt at sales@tru2u.health and we will work to resolve the issue, which may include a replacement or refund at our discretion.

For unopened products in original packaging, you may request a return within 30 days of delivery.

Return shipping costs are the responsibility of the customer unless the product is defective or we made an error.

Refunds, if approved, will be issued to your original payment method within 5–10 business days of our receipt and inspection of the returned product.

We reserve the right to deny refunds for products that are returned in unsellable condition or outside of the return window.

Subscription charges that have already been processed are generally non-refundable except as described above or as required by applicable law.

Nothing in this Return Policy limits any rights you may have under applicable state law.

Nothing in these Terms is intended to limit, waive, or restrict any non-waivable consumer rights or remedies available under applicable Oregon law, including the Oregon Unlawful Trade Practices Act (“UTPA”) and the Oregon Consumer Privacy Act (“OCPA”).

To the extent required by applicable law, consumers may be entitled to certain notices, opportunities to cure, refunds, or other statutory remedies that cannot be disclaimed by contract.

If any provision of these Terms is found to conflict with applicable Oregon law, such provision shall be interpreted and enforced to the maximum extent permitted while the remaining provisions remain in full force and effect.

7. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, software, and design elements (collectively, “Content”), is owned by or licensed to Tru2u.health and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes in accordance with these Terms.

You may not:

Copy, reproduce, distribute, or publicly display any Content without our prior written permission;
Modify, adapt, translate, reverse engineer, disassemble, or create derivative works based on any Content or the Website;
Use any Content for commercial purposes without our express written consent;
Remove, obscure, or alter any copyright, trademark, or other proprietary notices; or
Use our trademarks, logos, or trade names without our prior written permission.

Unauthorized use of any Content or our intellectual property may violate copyright, trademark, and other applicable laws and could result in legal action.

8. User-Generated Content

NEW: User-Generated Content Policy

If you submit or post any content to or through the Website, including but not limited to product reviews, comments, photos, ratings, testimonials, or other communications (collectively, “User Content”), you grant Tru2u.health a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, and create derivative works from such User Content in connection with our business, including for marketing and promotional purposes.

By submitting User Content, you represent and warrant that:

You own or have all necessary rights to submit the User Content and to grant the license above;
The User Content does not infringe, misappropriate, or violate any third-party intellectual property, privacy, publicity, or other rights;
The User Content is truthful, accurate, and based on your genuine experience with our products; and
The User Content does not violate any applicable law or regulation, including FTC guidelines regarding endorsements and testimonials.

We reserve the right to remove any User Content at any time for any reason, including content that we determine, in our sole discretion, is inaccurate, misleading, offensive, or otherwise in violation of these Terms.

We are not responsible for, and do not endorse, any User Content submitted by third parties.

Tru2u.health is not liable for any loss or damage arising from your reliance on User Content posted by other users.

9. Prohibited Conduct

You agree not to use the Website to:

Violate any applicable local, state, national, or international law or regulation;
Transmit any content that is unlawful, harmful, defamatory, obscene, fraudulent, or otherwise objectionable;
Impersonate any person or entity or misrepresent your affiliation with any person or entity;
Engage in any unauthorized data collection, scraping, or harvesting of information from the Website;
Attempt to gain unauthorized access to any part of the Website, our systems, or any connected networks;
Introduce any virus, malware, spyware, or other harmful code;
Interfere with or disrupt the integrity or performance of the Website;
Use automated scripts, bots, or other means to access the Website for any purpose without our express written permission; or
Engage in any conduct that could expose us to legal liability or reputational harm.

We reserve the right to suspend or terminate your access to the Website for any violation of these Terms, and to cooperate with law enforcement in investigating any suspected illegal activity.

10. Testimonials, Endorsements, and Results Disclaimers

NEW: FTC Endorsement and Testimonial Compliance Policy

Tru2u.health may display testimonials, reviews, before-and-after results, and other endorsements (collectively, “Endorsements”) from customers, influencers, or other third parties.

The following disclosures apply to all Endorsements:

RESULTS NOT TYPICAL

Individual results will vary significantly.

Any results described in testimonials or shown in before-and-after comparisons reflect the experiences of specific individuals under specific conditions and are not a guarantee or prediction of results for any other user.

MATERIAL RELATIONSHIPS

Where an endorsing individual has received free products, payment, affiliate commissions, or other compensation in exchange for their endorsement, that material connection will be clearly disclosed in accordance with FTC guidelines (16 CFR Part 255).

AUTHENTICITY

All testimonials displayed on this Website reflect the genuine opinions of the individuals who provided them.

We do not fabricate, alter, or selectively edit testimonials in a manner that creates a misleading impression.

If you are an influencer, affiliate, or brand partner who creates content about Tru2u.health products, you are independently responsible for making clear and conspicuous disclosures of any material relationship with Tru2u.health in accordance with FTC guidelines.

Failure to do so may constitute a violation of your agreement with us and applicable law.

We do not make any claims that our non-prescription skincare or supplement products are clinically proven to treat, cure, or prevent any disease or medical condition, and no Endorsement should be interpreted as making such a claim.

Participation in any affiliate, ambassador, influencer, referral, or partner program offered by the Company may be subject to separate terms, policies, guidelines, or written agreements provided by the Company from time to time (“Affiliate Terms”).

By participating in such programs, participants agree to comply with all applicable Affiliate Terms, including any requirements related to:

Disclosures
Compensation
Promotional conduct
Intellectual property usage
Applicable advertising laws and regulations

The Company reserves the right to suspend, modify, or terminate participation in any affiliate or partner program at its sole discretion for violations of applicable terms or policies.

11. Third-Party Websites and Links

The Website may contain links to third-party websites, including the website of our Clinical Partner, CareValidate.

These links are provided for your convenience only.

Tru2u.health does not control, endorse, or assume any responsibility for the content, privacy practices, or terms of any third-party website.

When you leave the Tru2u.health Website by clicking a third-party link, you do so at your own risk.

We strongly encourage you to review the terms of service and privacy policy of any third-party website you visit.

Tru2u.health is not responsible for any loss or damage arising from your use of any third-party website or services.

12. Privacy Policy, Cookies, and Tracking Technologies

EXPANDED: Cookie and Tracking Technology Disclosures — Updated for Oregon Consumer Privacy Act (OCPA) compliance.

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Our Privacy Policy describes how we collect, use, store, and share information about you in connection with your use of the Website and our products and services.

Please review our Privacy Policy carefully.

We are committed to complying with applicable privacy laws, including the Oregon Consumer Privacy Act (OCPA) and other applicable state and federal privacy regulations.

13. Health and Medical Disclaimers

Tru2u.health is not a licensed healthcare provider, medical practice, pharmacy, or clinical laboratory.

Nothing on this Website constitutes professional medical advice, diagnosis, or treatment recommendation.

Our skincare and supplement products are not drugs and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

Individual results will vary.

The FDA has not evaluated these products for such purposes.

You should always consult a qualified, licensed healthcare professional before starting any new skincare regimen, supplement, or wellness program, particularly if you have existing medical conditions, are pregnant or nursing, are taking prescription medications, or are under 18 years of age.

In the event of a medical emergency, call 911 or go to your nearest emergency room immediately.

Do not delay seeking emergency care based on any information on this Website.

14. Disclaimers of Warranties

THE WEBSITE AND ALL PRODUCTS AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

TRU2U.HEALTH DOES NOT WARRANT THAT:

(A) THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
(B) ANY DEFECTS WILL BE CORRECTED;
(C) THE WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR HARMFUL COMPONENTS; OR
(D) THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE WEBSITE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES.

TO THE EXTENT SUCH WARRANTIES CANNOT BE EXCLUDED UNDER APPLICABLE LAW, THEY ARE LIMITED TO THE MINIMUM EXTENT REQUIRED BY SUCH LAW.

15. Limitation of Liability

EXPANDED: Additional liability carve-outs and compliance-specific protections added.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRU2U.HEALTH, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, OUR PRODUCTS, OR ANY THIRD-PARTY SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF TRU2U.HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES, TRU2U.HEALTH’S MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE OR OUR PRODUCTS SHALL NOT EXCEED THE GREATER OF:

(A) THE TOTAL AMOUNT YOU PAID TO TRU2U.HEALTH IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR
(B) ONE HUNDRED U.S. DOLLARS ($100).

ADDITIONAL EXCLUSIONS

Tru2u.health expressly disclaims all liability for:

Any adverse health event, allergic reaction, injury, or illness arising from your use of our products, except to the extent directly caused by our gross negligence or willful misconduct;
Any services, prescriptions, clinical decisions, or outcomes provided by the Clinical Partner or any other third party, whether you were referred by us;
Your reliance on User Content, testimonials, or Endorsements posted on this Website;
Any product that has been misused, altered, combined with other substances contrary to labeling, or used in a manner inconsistent with its intended purpose;
Unauthorized access to or alteration of your account or transmissions resulting from your failure to maintain the security of your account credentials; and
Any failure to provide accurate information, including your age, at the time of registration or purchase.

To the extent required by applicable law, consumers may be entitled to certain notices, opportunities to cure, refunds, or other statutory remedies that cannot be disclaimed by contract.

ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE WEBSITE OR OUR PRODUCTS MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT GIVING RISE TO SUCH CLAIM, OR THEY SHALL BE PERMANENTLY WAIVED AND BARRED.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN LIABILITIES.

TO THE EXTENT APPLICABLE LAW DOES NOT PERMIT SUCH LIMITATIONS, THE ABOVE LIMITATIONS MAY NOT FULLY APPLY TO YOU.

16. Indemnification

You agree to defend, indemnify, and hold harmless Tru2u.health and its officers, directors, employees, agents, contractors, and affiliates from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of or access to the Website;
Your violation of these Terms;
Your violation of any applicable law or regulation;
Your violation of any third-party right, including intellectual property or privacy rights;
Any content or information you submit to or through the Website, including any User Content;
Any misrepresentation you make, including false statements about your age or identity; or
Your use of any third-party services, including CareValidate’s services.

We reserve the right to assume exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

You will not settle any claim that affects our rights without our prior written consent.

17. Electronic Communications and Marketing

By creating an account or making a purchase, you consent to receive transactional communications from us electronically, including:

Order confirmations
Shipping notifications
Subscription renewal reminders
Cancellation confirmations
Account-related messages

These electronic communications satisfy any legal requirement that communications be in writing.

With your separate consent, we may also send you marketing communications by email or SMS regarding our products and promotions.

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email.

You may opt out of SMS marketing messages by replying STOP to any such message.

Standard message and data rates may apply to SMS communications.

We will not sell or share your contact information with third parties for their own independent marketing purposes.

SMS Marketing / TCPA Compliance Notice

By providing your mobile phone number and opting in to receive SMS communications, you expressly consent to receive recurring automated marketing and transactional text messages from us in accordance with the Telephone Consumer Protection Act (“TCPA”) and other applicable laws.

Consent to receive marketing text messages is not a condition of purchase, and message and data rates may apply.

You may opt out of SMS communications at any time by replying “STOP” to any message or by contacting customer support.

18. Website Accessibility

NEW: ADA / Web Accessibility Statement

Tru2u.health is committed to ensuring that our website is accessible to individuals with disabilities.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C).

We are actively working to improve the accessibility of our website.

If you experience difficulty accessing any portion of the Website due to a disability, or if you have suggestions for improvement, please contact us at:

info@tru2u.health
1(800)-245-8282

We will make reasonable efforts to address your concern promptly and provide an accessible alternative where feasible.

This accessibility commitment does not alter the limitation of liability provisions set forth in Section 15 of these Terms.

19. Governing Law and Venue

These Terms and any disputes arising out of or related to these Terms or your use of the Website shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions.

To the extent any dispute is not subject to arbitration under Section 20, you and Tru2u.health agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Oregon for the resolution of such dispute.

We do not sell your personal information to third parties for their own marketing purposes.

COOKIES AND TRACKING TECHNOLOGIES

We and our third-party service providers use cookies, web beacons, pixels, and similar tracking technologies on this Website for purposes including:

Essential operation of the Website (authentication, shopping cart functionality);
Analytics and Website performance measurement;
Targeted advertising and remarketing (including through third-party ad networks and social media platforms); and
Personalization of your browsing experience.

Under the Oregon Consumer Privacy Act and other applicable state laws, you have the right to opt out of the processing of your personal data for purposes of targeted advertising and certain other uses.

To exercise this right, please visit our Cookie Preference Center / Privacy Settings or click the “Do Not Sell or Share My Personal Information” link in the footer of our Website.

We will honor opt-out preference signals such as the Global Privacy Control (GPC) where required by applicable law.

A separate Cookie Policy describing our use of tracking technologies in greater detail is available at Cookie Policy.

Tru2u.health is not a covered entity under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

If you are directed to our Clinical Partner and provide health information to them, that information is subject to the CareValidate’s HIPAA Notice of Privacy Practices and their own privacy and security obligations.

We are not responsible for the Clinical Partner’s handling of your health information.

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

In the event of a data security incident involving personal information, we may notify affected individuals, regulators, or other parties as required by applicable law, including applicable state privacy and data breach notification laws.

Additional details regarding our data handling, security practices, and breach notification procedures are described in our Privacy Policy, which is incorporated into these Terms by reference.

20. Binding Arbitration and Class Action Waiver

20.1 Agreement to Arbitrate

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except as provided below, you and Tru2u.health agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or our products and services (collectively, “Disputes”), that is not resolved informally, shall be resolved by final and binding individual arbitration, rather than in court.

20.2 Informal Resolution First

Before initiating arbitration, you agree to contact us at sales@tru2u.health and describe your dispute in reasonable detail.

We will work in good faith to try to resolve the dispute informally within 30 days.

If we cannot resolve the dispute informally within that period, either party may proceed to arbitration.

20.3 Arbitration Rules

Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules then in effect.

The arbitration shall be conducted by a single neutral arbitrator, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

The Federal Arbitration Act shall govern the interpretation and enforcement of this arbitration provision.

To the extent permitted by applicable law, the arbitration shall take place in Oregon, or at a location mutually agreed upon by the parties or permitted by the applicable rules.

20.4 Class Action Waiver

YOU AND TRU2U.HEALTH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

NEITHER YOU NOR TRU2U.HEALTH MAY PARTICIPATE IN CLASS-WIDE ARBITRATION.

20.5 Exceptions

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court’s jurisdiction.

Either party may also seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

20.6 Opt-Out

You may opt out of this arbitration agreement within 30 days of first agreeing to these Terms by sending a written notice to:

Tru2u.health — Arbitration Opt-Out

6400 Rosewood St.
Lake Oswego, OR 97035

Email: sales@tru2u.health

Your opt-out notice must include:

Your full name
Email address
A clear statement that you wish to opt out of arbitration

Opting out does not affect any other provision of these Terms.

21. Notice to California Residents

Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice:

If you have a question or complaint regarding the Website or our products, please contact us at:

sales@tru2u.health

California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at:

1625 North Market Blvd., Suite N 112
Sacramento, CA 95834

Or by telephone at:

(800) 952-5210

California Automatic Renewal Notice

For California residents, subscriptions and automatically renewing services are offered in compliance with applicable California laws, including California’s Automatic Renewal Law (“ARL”).

By enrolling in a recurring subscription, you acknowledge and agree to the applicable recurring billing terms, cancellation procedures, and renewal disclosures presented at the time of purchase.

California consumers may cancel their subscriptions at any time through their account settings or by contacting customer support in accordance with applicable law.

22. Termination

We reserve the right to suspend or terminate your account and your access to the Website at any time and for any reason, including but not limited to a violation of these Terms, without prior notice and without liability to you.

Upon termination, your right to use the Website will immediately cease.

All provisions of these Terms that by their nature should survive termination shall survive, including without limitation:

Intellectual property provisions
Disclaimers
Limitations of liability
Indemnification
Dispute resolution provisions

23. General Provisions

23.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies or agreements expressly incorporated herein, constitute the entire agreement between you and Tru2u.health regarding your use of the Website and supersede all prior agreements and understandings.

Shipping Policy

Refund Policy

23.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

23.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Any waiver must be in writing and signed by an authorized representative of Tru2u.health.

23.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign our rights and obligations under these Terms at any time without notice to you, including in connection with a merger, acquisition, or sale of assets.

23.5 No Agency

Nothing in these Terms creates any partnership, joint venture, employment, franchise, or agency relationship between you and Tru2u.health, or between Tru2u.health and the Clinical Partner.

23.6 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to:

Acts of God
War
Terrorism
Pandemics
Governmental action
Internet outages
Supply chain disruptions

We will make commercially reasonable efforts to fulfill outstanding orders or issue refunds when fulfillment is impossible.

23.7 Headings

Section headings in these Terms are for convenience only and shall have no legal effect.

24. Contact Us

If you have any questions, concerns, or complaints about these Terms or our products and services, please contact us:

Tru2u.health

Website: https://tru2u.health

Email: sales@tru2u.health

Mailing Address:
6400 SW Rosewood St
Lake Oswego, OR 97035